Humanitarian Knowledge Manager (80%-100%)

For the “Humanitarian Encyclopedia” project

CERAH (Centre for Education and Research in Humanitarian Action)

Geneva, Switzerland

Knowledge Management

Simply defined, Knowledge Management refers to “making the right knowledge available to the right people”. The management of knowledge is particularly crucial in humanitarian action as it enables humanitarian actors to learn from and capitalise on their experience in challenging and unpredictable crisis contexts. As a process knowledge management implies to identify the needs of humanitarian organizations, follow the trends in knowledge creation and production in the sector as well as design strategies to make available and ultimately manage such knowledge to support humanitarian actors.

Knowledge management is a central element of the Humanitarian Encyclopedia project which aims to offer a clear and comprehensive reference framework to an increasingly diverse humanitarian community, enhanced by local and contextualized knowledge, and the opportunity to use, share, and co-create further references,

By assessing different meanings, perceptions, uses and applications of concepts, by leveraging academic research and engaging humanitarian stakeholders in reflecting on these, and by offering an innovative digital knowledge-sharing tool, the Humanitarian Encyclopedia platform and partners will:

  • Improve mutual understanding among practitioners by equipping them with a tool to understand each other’s stance on humanitarian action and thus to improve communication and coordination;
  • Accompany the localization of humanitarian knowledge by reflecting how emerging humanitarian actors and local community leaders understand and perceive humanitarian action and thus contribute to a ‘new’ humanitarian narrative;
  • Make the sector more legible to external stakeholders such as media, governments, military, and the general public;
  • Contribute to the training of current and future generations of humanitarian practitioners and the enhancement of humanitarian studies.

About the CERAH

CERAH, the Geneva Centre for Education and Research in Humanitarian Action, is a joint initiative of the University of Geneva and the Graduate Institute of International and Development Studies (IHEID). Bringing together a multitude of academic and humanitarian actors, the CERAH offers a wide range of postgraduate programmes for humanitarian professionals and a research portfolio in humanitarian studies, both of which strengthen reflection on and enhance humanitarian practice. Its broad stakeholder base, including academia and humanitarian organizations worldwide, allows the CERAH to pursue multicultural and highly participatory perspectives in all of its endeavours.



Job Description

Under the supervision of the Director, the responsibilities of the Knowledge Manager are to:

Develop the Humanitarian Encyclopedia practitioners’ network

  • The Knowledge manager is the key reference person for humanitarian practitioners. S/he connects with the main stakeholders of the humanitarian sector, identifying and addressing their needs and expectations.
  • S/he strengthens partnerships and makes the bridge between partners’ knowledge production and the Humanitarian Encyclopedia platform. By doing s/he:
    • Establishes a “win-win” strategy, e.g. by promoting relevant knowledge material from partners through the Encyclopedia interface
    • Ensures the Encyclopedia delivers added value through expertise provided by academics and humanitarian practitioners

Develop a Knowledge Management Strategy for the Humanitarian Encyclopedia project

  • Develop and implement a Knowledge Management (KM) strategy including protocol, processes and necessary partner and staff capacity to document, use and share knowledge assets with the main stakeholders of the Humanitarian Encyclopedia. The KM strategy should support research, learning, and communications, and deliver quality services to the academic and humanitarian communities.
  • Segment the humanitarian stakeholders and identify additional value each segment is expecting from the HE initiative
  • Facilitate – through the digital platform – identification, consolidation, curation, and organization of new and existing knowledge material around humanitarian concepts and practices
  • Collaborate with the Research Lead to evaluate research outputs and define the best dissemination and transmission of this knowledge to stakeholders.
  • Collaborate with the Humanitarian Encyclopedia platform product owner and the community manager to define content and features needed to achieve proper knowledge dissemination

Learning and Collaboration

  • Identify key trends and emerging concerns in the humanitarian sector, as well as opportunities and challenges to facilitate effective knowledge management, and propose an approach to create a culture of learning
  • Promote learning efforts, learning opportunities and systematization to ensure accessibility and delivery of expected materials to stakeholders in a variety of contexts
  • Maintain network communication around new KM developments
  • Act as ambassador of the Humanitarian Encyclopedia




  • Contribute to the development of a communication strategy in collaboration with the extended team to increase the use of knowledge products by different audiences
  • Ensure the smooth functioning of the Advisory board, including preparation of bi-annual plenary meetings and ad-hoc meetings as needed

Qualifications required


Master’s Degree with emphasis on organizational development/management, learning/pedagogy, knowledge strategy, and/or related areas.


  • Long-standing working experience (10 years +) in the humanitarian sector
  • At least 3 years of relevant working experience in the knowledge management field

Knowledge and skills

  • Highly connected with the humanitarian sector globally
  • Understanding of the conceptual framework for Knowledge Management processes, with an emphasis on institutionalizing behaviors and systems for learning and using knowledge.
  • Proficient in simplifying complex concepts and explaining them to others
  • Strong interpersonal and diplomacy skills, and the ability to work across teams with people of diverse cultures and backgrounds.
  • Ability to work collaboratively with various stakeholders
  • Excellent research, writing, and analytical skills
  • Experience with managing knowledge repositories is a plus

Behavioural competencies

  • Ability to prioritize competing tasks and meet deadlines
  • Highly organized, results-oriented, responsible, dedicated, independent worker
  • Able to make the most of limited resources while working effectively in a team
  • Proactive self-starter, creative problem-solver
  • Ability to be flexible and productive under pressure


  • Excellent English speaking and writing skills
  • Proven ability to write clear, structured and user-centric content
  • Working knowledge of French is an asset


Starting in November 2018 or as soon as possible; one year-contract renewable on a yearly basis.

Interested persons should send their application (letter of interest, curriculum vitae, copies of work certificates, copies of diplomas, copy of passport, copy of resident permit) to Joëlle Gentile at by September 16, 2018

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